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Automation Nation 2024 Takeaways

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Last week ProVal had the opportunity to attend Automation Nation 2024 at ConnectWise headquarters in Tampa, Florida. Our CEO Vikram Khanna and Sr. Consultant Chase Murphy attended all available sessions so they could bring the knowledge back to the ProVal Tech team and then out to our partners. We would like to thank ConnectWise for bringing back Automation nation and we’re looking forward to attending more sessions throughout the year.

Here are Five Key Takeaways from Automation Nation 2024

  1. ConnectWise’s Automation Nation is not only once a year! Automation Nation will be held quarterly. There will be more opportunities to train teams than just once per year at the conference. The conference was also split into two separate groups, a Monday/Tuesday and a Thursday/Friday group. With such flexible scheduling more MSPs should be able to send their resources for additional education. Automation Nation should help MSPs stay ahead of the curve on new products and features.
  2. Holding the conference itself is a key takeaway – that ConnectWise is committed to helping the MSP community utilize the tools they have invested in. Going to a technical show like Automation Nation should help tool administrators, service directors, and even owners better understand the capabilities of the product. There were several sessions with open discourse related to lessons learned and new things MSPs could be doing with the tools provided by ConnectWise. There were top notch labs to help train technical resources in how to use features of the product.
  3. ConnectWise Asio’s Workflow engine (In ConnectWise RMM) looks to be the future of Automation in this already open ecosystem. The Asio workflow engine will allow administrators to further “code” processes to ensure they are reliable and repeatable with minimal human interaction required. If you haven’t checked out the Asio workflows yet, this video from ConnectWise may help illuminate some of the capabilities of the product.
  4. Hyperautomation is the future for ConnectWise. Linking more and more systems together to automate processes, reduce human workload, and improve standardization. These systems are all made to interconnect in Asio allowing for a much larger “data lake” to pull data from. This should help businesses analyze their information more effectively so they can make better decisions based on their data. However, hyperautomation is still in its infancy and will take time, dedication, and determination to move forward. The age-old adage of “you can lead a horse to water but cannot make them drink” comes to mind. The tools are strong and integrate well, but someone still needs to be responsible for these integrations and automation. ConnectWise provides the tools and educational resources required to make the best of these tools, but someone still must have their hands on the wheel.
  5. ConnectWise Automate is not going anywhere. Not only is there a large and passionate community behind ConnectWise Automate that ConnectWise values, but there are also technical limitations that will keep the product viable. An example of this is some compliance-based MSPs must have on-premises servers to meet their compliances. ConnectWise RMM does not have an on-premises option whereas ConnectWise Automate does.
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Chase Murphy

Chase Murphy is the RMM practice leader at ProVal tech. He started with ProVal in 2016 as the RMM Administration practice at ProVal was launching. Since then, Chase has worked with hundreds of Managed Service Providers to understand their needs and improve their systems with automation and training. Chase also helps develop and manage the ProVal consulting team to ensure we’re delivering best in class service to ProVal’s partners.

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Michael LaFond
ConnectWise Program Manager
New Charter Technologies

Automation Nation 2024 Takeaways

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I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada
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