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Author: Dylan Schmidt

Dylan Schmidt is a Sr. RMM Admin for ProVal Technologies. In his first year with the company, he gained valuable experience working under Industry experts with many years in the field. He graduated with a bachelor’s degree in computer science from Florida State University and was a member of the Marching Chiefs.

Fixing Broken Agents in ConnectWise Automate

ConnectWise Automate is a powerful tool for managing IT infrastructure, but like any complex system, it can encounter issues, particularly with its agents. These agents are critical as they facilitate communication between the central server and client endpoints. When agents break, they can disrupt operations and reduce visibility into the IT environment. If you’re dealing […]

Enhancing MSP Cybersecurity: The Importance of Third-Party Patching in ConnectWise Automate

Third Party Patching CW Automate Blog Graphic

In the fast-paced world of Managed Service Providers, staying ahead of cybersecurity threats and maintaining client systems at peak performance is paramount. While we often focus on operating system updates, there’s one critical aspect that frequently flies under the radar but can’t be ignored: third-party patching. The Unseen Vulnerabilities Cybercriminals are opportunistic, and they often […]

ConnectWise Automate: Mac Agent Functionality

Mac Agent Functionality within ConnectWise Automate Blog Image

When deploying an RMM tool across your fleet of endpoints, it’s important to consider which types of agents the tool supports. For MSPs that manage Macs in addition to Windows machines, you can rest assured that ConnectWise Automate has you covered when deploying agents to both. This blog will explain what the Mac agent can […]

How to Set Up ConnectWise Automate Users to Use ConnectWise SSO

ConnectWise Automate Single Sign On

For the MSP that has just switched to the ConnectWise family of products, or those that are beginning to use additional ConnectWise products or are expanding their use of ConnectWise Automate, managing multiple logins for each tool can quickly become a hassle. To solve this problem, ConnectWise added Single Sign-On (SSO), which, when configured correctly, […]

How Do I Set Up MFA: CW Automate Best Practices

Since the release of ConnectWise Automate version 2020.1 in January of 2020, multi-factor authentication (MFA) has been enabled by default for all users not setup to use single sign-on (SSO).  In an increasingly hostile online environment, adding more security measures is never a bad business decision.   The simplest way to utilize MFA within Automate is to ensure that each user has an email […]

They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

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Michael LaFond
ConnectWise Program Manager
New Charter Technologies

How Do I Set Up MFA: CW Automate Best Practices

MFA

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada