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LabTech Tip – Antivirus Dashboard Agent List not Loading Properly

When accessing the Antivirus Dashboard, at times you may notice only specific agents display. Further, at times no agents may display. This can be caused by the following issues:

Filters:

    1. Ensure that filters are not enabled on the plugin. If you see the Filtered button, click it so it displays No Filter. Then delete the contents of the Search box and press Enter on your keyboard.

Antivirus Threat Retention Too Large

      1. If integration with any of LabTech’s 3rd Party solutions (ESET or VIPRE) is enabled, the antivirus threats table may be too large in size which may cause the plugin to stop working. In order to resolve this, adjust the retention period for these tables as follows:
        1. Open the System Dashboard > Config > Configurations > Properties.
        2. Depending on the solution used, find either the plugin_eset_disposethreat or plugin_vipre_disposethreat.

        1. By default, 30 days of information will be recorded in the antivirus threats table. Reduce this to 14 days by selecting the appropriate disposethreat line and typing 14 in the Value field as shown below:

      1. Click on the Force DBAgent to Reload Properties button or restart the LabTech database agent on the LabTech server. Allow 12 hours for the problem to self-resolve.
      2. If you have access to the LabTech server, you can run the following query from SQLyog to get quicker results:
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ProVal Technologies, Inc

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Get in touch today for MSP NOC Services!

They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

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Michael LaFond
ConnectWise Program Manager
New Charter Technologies

LabTech Tip – Antivirus Dashboard Agent List not Loading Properly

Antivirus Dashboard Agent2

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada
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