Advantages of Disaster Recovery as a Service (DRaaS)

Disaster Recovery

First, let’s understand what DRaaS is:

DRaaS stands for Disaster Recovery as a Service. It is the scenario when the service provider manages a virtual machine or a physical machine replication from the production data center to the secondary location or cloud.

In other words, the replication and hosting of a virtual or physical server to a secondary location, either to a different appliance or cloud, which is usually located at a distant site. In case of a disaster (either man-made or natural), those replicated systems and critical applications can be booted and accessed by the users of an organization.

Disaster Recovery as a Service (DRaaS) vs. Backup as a Service (BaaS):

DRaaS fails over processing to the cloud so an organization can continue to operate during a disaster. The failover notice can be automated or manual. The DRaaS operation remains in effect until IT can repair the on-premises environment and issue a failback order.

In backup as a service, an organization decides which files it will back up to a provider’s storage systems. The customer organization is also responsible for setting up its RPO and RTO service levels, as well as its backup windows. A BaaS provider is only responsible for data consistency and restoring backed up copies of data. How does one choose between DRaaS and BaaS?

This depends upon the needs and requirements (RTO, RPO, and cost) of the organization.

Choose BaaS if:

·       Your RTO and RPO is acceptable

·       You have a Disaster Recovery Solution expert available (in-house or outsourced)

·       You need a cost-effective solution

Choose DRaaS if:

·       Your IT infrastructure can’t easily and quickly be rebuilt

·       You use web-services or mission-critical applications that require 24/7 access by staff and/or customers

Advantages of DRaaS:

1.       Easy accessibility – DRaaS essentially gives you a new data center in the cloud, thus making critical applications much more available.

2.       Simplified failover testing – Failover testing is now as simple as pointing and clicking, which takes a lot of the effort (and risk) out of testing. It’s obvious that if it isn’t tested regularly, it isn’t reliable.

3.       Flexibility – Compared to more traditional methods of backup, DRaaS is much more flexible. The various DRaaS services offer clients more options on how to handle different business systems. Any enterprise using DRaaS solutions can select from a variety of recovery scopes, depending on the type of the disaster. These can include server failure, man-made disasters, loss of power or outage, data hampering, and much more.

 4.       Simplify IT Management – When your in-house IT team is tasked with the maintenance, testing and IT support associated with disaster recovery planning, they don’t have the time to focus on other, critical IT functions.  DRaaS simplifies IT management and frees up your IT staff to do what they do best.

 5.       Minimal downtime – When it comes to disaster recovery planning, you can’t afford to delay implementation.  With DRaaS, you won’t need to wait for months while hardware installations are taking place and being tested.

They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

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Michael LaFond
ConnectWise Program Manager
New Charter Technologies

Advantages of Disaster Recovery as a Service (DRaaS)

Disaster Recovery

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada
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