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7 Labtech Best Practices MSP’s should be implementing

Computer Scripting

Managed Service Providers (MSP’s) have been aggressively adopting Labtech as a remote monitoring and management platform either as their first time using an RMM or transitioning from a competitor. Labtech offers a powerful automation engine to script and automate day to day activities that MSP’s need to perform for customers. Effectively using Labtech requires sufficient training, as well as hand-on experience with the software. While Labtech Support and Labtech Consulting is always available, MSP’s are always short on time while balancing the management of internal tools along with managing clients.

ProVal Tech has put together a list of best-practices for MSP’s that use Labtech as their remote monitoring and management platform. Having these in place will ensure that you are utilizing Labtech for more than just remote control software.

  1. Labtech Server Specification and Sizing: Labtech Support outlines guidelines a set of best-practices for the hardware that runs Labtech. Ensuring that you are complying with Labtech’s recommendation ensures that it runs with optimal performance. Labtech Support will guide you to separate your database server when you exceed a certain number of agents. You also want to ensure that you are running the latest product release to leverage new features and bugs which have been addressed from prior versions.
  2. Configuring SSL: LabTech enables partners to utilize Secure Sockets Layer (SSL) in order to establish secure connections with their server. This is recommended as security becomes more of a concern in today’s computing environment.
  3. Best-Practice Monitors: The entire premise of monitoring software is to ensure that you are constantly watching for critical issues on client environments. Labtech comes with a wide range of standard monitors, which can also end up creating a lot of noise on the ticket board. It is critical to identify what monitors are important to the MSP and start with these for baseline monitoring. Server offline monitor is a must-have among several other performance monitors.
  4. Actions triggered by monitoring: Having monitoring configured is one things, but taking appropriate actions as a result of a condition being true is another. Labtech offers great flexibility in performing certain actions based on certain conditions being met or triggers executed. An example would be running the disk cleanup script every time the drive is short on space.
  5. Leveraging Labtech for Patch Management: One advantage of centralized computer management is the ability to manage the security patching process in a single location. Labtech allows you to do just that, in a very effective manner. Controlling patch rollout, install windows, reboot schedules etc. are very easy to handle with the use of Labtech.
  6. Plugins and Integrations: Several MSP industry tools like Connectwise, StorageCraft, Webroot to name a few, integrate directly with Labtech. There are also several 3rd-party plugins available which enhance Labtech functionality. MSP’s are encouraged to look into these integrations and plugins for their specific business needs.
  7. Automation: Labtech’s powerful automation and scripting engine is what differentiates it from most competitors. The scripting engine allows for the flexibility to fetch information from the Labtech, perform lookups and take necessary actions. This can be further enhanced with the use of Powershell scripts which can we invoked from within Labtech.
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They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

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Michael LaFond
ConnectWise Program Manager
New Charter Technologies

7 Labtech Best Practices MSP’s should be implementing

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I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada
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