5 Best-Practices for MSP’s to size up client data backups

Backups are a critical part of every MSP’s service offering. One of the biggest struggles for MSP’s is sizing up their client’s data storage and growth needs. If you are planning to create a backup, the first thing on your mind should always be the size of the backup repository. In the beginning it may sound appealing to save money by using a smaller repository, but this may cost you big in the long run.

Below are 5 major points that must be kept in mind when planning a BackUp.

(1.) Classify What’s Being Backed Up – If the data changes frequently, it is wise to keep more storage for that data. Servers running Databases may result in frequent changes to the initial data [SQL, Exchange, File Servers] in comparison to applications like Active Directory, which do not.

(2.) Estimate Protected Data Size – Always account for not only the used space but the total space allotted to the backed-up machines. Data Volumes are often attached or sized by considering future data growth. Hence, our Storage requirement must be estimated to accommodate growth.

(3.) Define Recovery Point Objective (RPO) -The higher the RPO, the lesser the data loss but also the more storage required. Why is this? RPO acknowledges the maximum data (measured by time) that can be lost after a recovery from a disaster or failure acceptable to an organization. This is the most critical aspect of any successful disaster recovery plan and helps us structure how often we should backup our data. This results in a direct impact to our storage requirement and should always be projected while planning for capacity.

(4.) Identify Backup Location & Frequency – Onsite storage can be used for frequent backups that require real time exigencies, whereas offsite storage is used for dire situations where there are less frequent runs and an archival storage requirement. Be careful when sending frequent backups to offsite storages, as these typically consume more bandwidth and can cause bottlenecks within your networks that interfere with production.

Always make sure that your network equipment can handle the extra load. If you are duplicating the data to offsite storage, you can choose how often the copies should be created thus controlling the space consumed at the offsite storage.  It is advisable to follow the 3-2-1 rule.

3) — Have at least three copies of your data.

2) — Store the copies on two different media.

1) — Keep it safe with one backup copy offsite.

(5.) Keep Storage Utilization In Check – Most backup tools require free space on the target location to perform temporary processing. Plan on mechanisms to track free space on your Storage as most backup tools require 5 to 10% of space at all times to process backups [consolidation/retention/merge/compacting etc.].

They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

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Michael LaFond
ConnectWise Program Manager
New Charter Technologies

5 Best-Practices for MSP’s to size up client data backups

Back Ups Blog

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada
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