Axcient Suite of Backup Products Management

ProVal Tech provides 3rd party advanced technical support to other Axcient partners. Our team of trained and certified engineers can assist your business in deploying, configuring, and proactively supporting any Axcient product you have deployed, in adherence with best-practices.


Our managed backup and business continuity services include end to end offerings that encompass:

  • Monitoring & analysis of settings, alerts, & updates to prevent problems before they occur
  • Diagnosis and troubleshooting of issues that arise on the customer/partner’s environment
  • Reporting and escalation of issues that require partner attention
  • Coordination of support issue resolution with Axcient product support


  • Axcient/Replibit/eFolder backup agent
  • Axcient Global Management Portal deployment for centralized backup monitoring
  • Axcient Vault(s)/Cloud Deployment & Configuration
  • Configuration of BDR Appliance (if required-based on product purchased)
  • Job Configuration, scheduling, and vaulting options
  • Retention policy setup & Replication to other vault target(s)
  • Error & Warning Alerts

Management & Remediation

  • Perform product updates and upgrades
  • Remediation of VSS, connectivity, Chain related (if applicable), Virtual boot and service related issues
  • Analyze issues and provide permanent fix (in case of recurring errors)
  • Escalate or Assign issues that require MSP/End client’s intervention
  • Assistance with issue resolution with Axcient product support

On-Demand Services

  • Assisting with on premises and cloud disaster recovery needs
  • Assistance with System State, Database and File-Folder level recovery
  • Assists your technicians in performing restorations to appliances or bare metal
  • Assisting with exporting to a .VHD or. VMDK(if image based)
  • Assisting ingesting export to a Virtualization Host [Hyper-V or VMware]
  • Assistance with Granular Recovery for Exchange [recover individual email messages, email folders, and mailboxes]
  • Custom Reporting

Get in touch to learn more about our vendor-agnostic business continuity services.