Machine Patch Status not Updating in Kaseya

If a machines Patch Status in not updating in Kaseya under Patch Management>Manage Machines>Patch Status, there are multiple causes that could be the culprit. The first cause could be if any software or program was installed on the machine for Patch Management or if the machine is WSUS managed. If the system is being managed […]

Useful Datto Error Codes and their Meanings:

On a Datto device, each process that takes place during a backup has a specific code associated with it. Knowing what these codes mean can be useful when you are troubleshooting an error. Within the backup logs on the Datto device, found in the directory /datto/config/keys (ex, you are able to gather this information. […]

Deleting Out-Dated LabTech Agents

Deleting machines from LabTech that are no longer checking in can be a cumbersome process when finding and removing those machines individually. There is a simple way to view all Out-Dated machines at once. Click on the dashboard icon in the menu bar. Once the System Dashboard opens, click the management tab followed by the […]

Utilizing a StorageCraft ShadowControl Server


One of the great things about StorageCraft is that it offers a centralized managed server, ShadowControl. This is provided for free and is fairly simple to install. ShadowControl is provided as a custom Ubuntu image; all you have to do is spin up the image on dedicated hardware or as a virtual machine. From there, […]

Resolving an Empty Patching Tab on a LabTech Agent

An empty LabTech patching tab on an agent indicates that the Windows Update agent on the local machine is unable to provide LabTech with patch information. The UPDATES – Empty Patch Window internal monitor should detect this issue on an agent and run the autofix script Monitor Empty Patch Window, in an attempt to resolve […]

Updating a Datto Device

As with all technology, keeping it updated is important. Fortunately, keeping your Datto devices up to date if fairly simple. To check if your Datto device has an available update, launch Remote Web. From there, click Configure in the menu bar and choose Device Updates. Now that you are on the device updates page, any […]

Access Control Rights for Kaseya User Accounts

If you want a Kaseya user to have limited access to the various tabs in Kaseya, permissions can be setup within the VSA. This option is useful if we have different team members in a company who need to work on different tasks like AV, Patch, and RMM. For example, the AV team would only […]

Excluding Machines from LabTech Monitors

At times, you may need to exclude a machine from a monitor. Either you don’t want the machine included or it is triggering the monitor and providing false positives. Excluding a machine from a monitor is easy. First, you will need to open the monitor that you would like to exclude a machine from. Right […]

Finding Machines Missing a Patch Membership in Kaseya

When configuring patch membership on machines, it is important to find machines that do not have a patch membership. Therefore, you need to be able to detect machines that do not have patch memberships assigned. To do this, the steps below can be followed: Create a view in Kaseya for machines that do not have […]