Since the release of ConnectWise Automate version 2020.1 in January of 2020, multi-factor authentication (MFA) has been enabled by default for all users not setup to use single sign-on (SSO).  In an increasingly hostile online environment, adding more security measures is never a bad business decision.

Most SMBs have heard some of the arguments for hiring an MSP. Reduced costs, faster response times, an entire team of professionals, and the best technology. A well-run MSP will deliver all those benefits and more. How they deliver them is a question worth examining.

This month’s Patch Tuesday addresses 62 vulnerabilities, with 12 of them labeled as Critical. Out of the Criticals, 8 are for the Chakra Scripting Engine used by Microsoft Edge. A Remote Code Execution vulnerability in Windows Deployment Services’ TFTP server is also addressed in this release. Adobe also patched three Important vulnerabilities this month, although there is a PoC exploit available for Adobe Acrobat and Reader.

Unlock the true value of your RMM investment by leveraging some of the hidden elements of the Kaseya application.

Unlock the true value of your RMM investment by leveraging some of the hidden elements of the Kaseya application.

ConnectWise has released a new monthly patch for Automate 12. Automate 12 has progressed to patch 9, changing the Automate Server version to 12.0.9 and moving the control center up to version 12.9.428.

Downtime refers to the time when critical systems become unavailable or inoperable resulting in an outage for a group of users or entire organizations. Downtime of any kind can have a significant impact on the revenue and reputation of a managed service provider.

The Report Center plugin has replaced the integrated reporting system in Automate. All reports are now managed through the plugin, including scheduled and custom reports. These tips will help you get kick-started with the plugin.

Unlock the true value of your RMM investment by leveraging some of the hidden elements of the Kaseya application.

Downtime refers to the time when critical systems become unavailable or inoperable resulting in an outage for a group of users or entire organizations. Downtime of any kind can have a significant impact on the revenue and reputation of a managed service provider.