Author: ProVal Technologies, Inc

Effective Practices for RMM Scripting: 5 Steps to Success

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In today’s business world, companies are increasingly seeking to optimize their operations and reduce costs by utilizing RMM (Remote Monitoring and Management) platforms. As a result, it is essential to have the necessary expertise to automate and deploy commands to agents effectively, without causing any disruptions to the end client’s machine or the RMM instance […]

Uninstalling and Offboarding Automate Agents

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This day in age where IT is critical, businesses are looking for the best MSP out there, and sometimes it can be stressful when the client chooses another MSP or needs to cancel services. Don’t worry, because today we’re going to review some steps to help make this process flow smoothly and leave a good […]

Software Management Enhancements

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Within the last few releases of Kaseya VSA Patches, Kaseya had introduced a lot of new features in Software Management. Some of those new key features are as below:

Two-Factor Authentication in Kaseya VSA

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Overview

With the new release of Kaseya Patch 9.5.0.24, Kaseya introduces a new and the most awaited feature i.e. 2FA. It has been designed to facilitate and empower secured access for its users. The feature is meant to prevent unauthorized users from accessing the VSA account.

Protection from Security Breaches – AuthAnvil by Kaseya

AuthAnvil By Kaseya is an essential piece in the MSP industry these days, with its purpose being to protect data and machines from being affected by any Ransomware attacks or Hacking. The more sophisticated/matured we become with our approach to cyber defenses, similar advancements are being made by cyber-criminals. To fight against the legions of […]

Windows 7 End of Support – Out with the Old, In with the New!

It’s been 10 years since Windows 7 began its run, but that run is coming to an end! On January 14, 2020, support for Windows 7 will end. (Also, support will end for Office 2010 following shortly after.) ProVal has been keeping an eye on this and has a few solutions to help MSPs work […]

Kaseya Network Monitor: Benefits & Features

Network monitoring is an essential piece of the MSP industry, with the main purpose being to monitor and alert of outages at various levels, and identifying which device caused an outage. Then, the goal is to further perform remediation in hopes of providing a quick turnaround time. There are a lot of great products available […]

5 Tips to get Windows 10 Patching Right

Security! It needs to be at the beginning and end of every conversation in the IT world. With Microsoft at the helm, it’s paramount that Managed Service Providers keep on top of Windows patching, especially related to Windows 10 patches. At this point, we believe the MSP community can agree, Windows 10 versioning and patching […]

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ProVal Technologies, Inc

498 Palm Springs Drive, Ste. 130
Altamonte Springs, FL 32701
United States
Phone: 407-588-0101

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5 Tips to get Windows 10 Patching Right

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I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada