Employee Engagement in a Remote World

The room is quiet. A mug of coffee sits near a favorite old trinket. A cat curls up on the desk, laying as close as possible to the warm CPU of the laptop. It’s surprising that most of the world now sits at a desk in their home instead of going to work! This change has created a drastic change in the HR landscape, especially in the technology industry as it adapts from daily face-to-face collaboration - to working behind a screen, and how a company can still create a teamwork environment being miles away from one another.

How Has Outsourcing Evolved for MSPs?

The technology space changes quite rapidly. The days of value-added resellers being the only business in town was not that long ago. Managing an MSP requires a hunger for education. Most recently, a challenging labor market, evolving threat actors, and new tools with improved capabilities, have created more competition than ever within the industry.

ConnectWise RMM vs Automate: Should I be using CW RMM?

Should I be using CW RMM?
Are you wondering if ConnectWise RMM is right for your business? This article will cover key business-focused pros and cons related to CW RMM.  This article may help you navigate this decision for such a critical business tool for managed service providers (MSPs).
What’s the big difference?
ConnectWise currently supports two RMM products that, at their core, perform the same functions but have largely different approaches.

ConnectWise Automate on Linux – Best Practices

One of the more frequent questions that we get at ProVal is ‘What are the best practices for running ConnectWise Automate (CWA) on a Linux machine?’ The answer to this is far from simple. ConnectWise Automate was designed to work with windows and made to work on Linux and as a result, you essentially lose a lot of the core functionality that Automate provides.

Security Best Practices for Kaseya VSA

With all things in our industry, we must lead with security in mind and your RMM is no different and arguably even more important to ensure strong security practices are followed. The attempts by bad actors have increased significantly in the last few years and show no signs of slowing, made worse by the feeling that they are always one step ahead of us and our available tools.

ConnectWise Automate Maintenance Mode Explained Best Practice

What is Maintenance Mode?

Maintenance Mode is a way to control what happens with monitoring for a computer during a certain time window.

Do you still want scripts to run but not get tickets? Maybe you want tickets but not scripts to run? Maybe you do not want either?

A good use case example is a small remote office, maybe this office runs off an unreliable power grid, so they shut down the server each night.

Uninstalling and Offboarding Automate Agents

This day in age where IT is critical, businesses are looking for the best MSP out there, and sometimes it can be stressful when the client chooses another MSP or needs to cancel services. Don’t worry, because today we’re going to review some steps to help make this process flow smoothly and leave a good impression with that client.

How to Set Up Automate users to use ConnectWise SSO

For the MSP that has just switched to the ConnectWise family of products, or those that are beginning to use additional ConnectWise products, managing the logins that you have to use for each tool in the CW suite can become an annoyance. To solve this problem, ConnectWise Single Sign-On(SSO) was added, and when configured correctly, it allows all your users to use one login across many applications.

Should my RMM be On-Prem or SaaS?

A highly debated question that almost all MSPs have asked themselves at one point or another: “Should my RMM be On-Prem or in the Cloud???”

So, before we get into the pros and cons of each instance, let’s talk about what it means to be “On-Prem” V.S “SaaS”

On-Premise: Or “On-Prem”, refers to software that is installed on a company’s own servers and kept up internally by the host.