What is ConnectWise's new RMM (CW RMM)? CW RMM is the new monitoring and management tool from ConnectWise. This tool has replaced CW Command (formerly Continuum) as the modern RMM platform. This product is not necessarily in competition with ConnectWise Automate (CWA), but CWA is the blueprint for automation being built into CW RMM. ConnectWise Automate has been the primary RMM tool available from ConnectWise for many years.

In light of recent events, the ever growing need to lock down each and every tool within your MSP’s tool stack has become very transparent. Hackers worldwide are now specifically targeting MSP’s and one of the easiest ways that they have been able to do so, is through the RMM. 

This begs the question: How Secure is your RMM? Below is a list of our top 13 points that we believe every MSP should be implementing to stay secure and reduce vulnerabilities within the tool.

Data backups are the foundation of business continuity. Elaborate backup and disaster recovery plans are pivotal when managing your client’s most important data however ensuring your data is backed up is only half the battle. 

Backups are rarely thought of as being at risk and security is often overlooked, but the fact of the matter is that backups are now prime targets of malware attacks and a new favorite for ransomware attackers.

As the aftermath of COVID-19 carries on so does the ever-growing need for MSP’s that can keep up. Following the news of the pandemic 88% of organizations, worldwide have made it mandatory or at least encouraged employees to work from home, Cyber-attacks have increased by nearly 400% and time spent on remote working apps/platforms have reached near triple-digit growth rates.

Virtual LAN otherwise known as VLAN, is used to segment networks locally instead of physically regardless of their geographical location. Networks utilizing VLANs are flexible, scalable, and most importantly secure.

MSPs who know how to configure a VLANs properly can leverage this powerful network segmentation for faster more secure networks while giving them the physical flexibility they desire.

Backups are a critical part of every MSP’s service offering. One of the biggest struggles for MSP’s is sizing up their client’s data storage and growth needs. If you are planning to create a backup, the first thing on your mind should always be the size of the backup repository.

Networks today are used for almost everything you do; whether it be supporting your business, providing communication, or delivering entertainment the list goes on and on. With this being said, it is pivotal to understand every element of your network in order to get the most out of it.