How to fix Broken Agents in ConnectWise Automate

ConnectWise Automate is a powerful tool for managing IT infrastructure, but like any complex system, it can encounter issues, particularly with its agents. These agents are critical as they facilitate communication between the central server and client endpoints. When agents break, they can disrupt operations and reduce visibility into the IT environment. Here’s a guide […]

Enhancing MSP Cybersecurity: The Importance of Third-Party Patching in ConnectWise Automate

Third Party Patching CW Automate Blog Graphic

In the fast-paced world of Managed Service Providers, staying ahead of cybersecurity threats and maintaining client systems at peak performance is paramount. While we often focus on operating system updates, there’s one critical aspect that frequently flies under the radar but can’t be ignored: third-party patching. The Unseen Vulnerabilities Cybercriminals are opportunistic, and they often […]

Mac Agent Functionality Within ConnectWise Automate

Mac Agent Functionality within ConnectWise Automate Blog Image

When deploying an RMM tool across your fleet of endpoints, an important thing to keep in mind is what type of agents are supported. For MSPs that manage Macs in addition to Windows machines, you can rest assured that ConnectWise Automate has you covered when deploying agents to both. This blog will cover what the […]

How to Set Up Automate users to use ConnectWise SSO

ConnectWise Automate Single Sign On

For the MSP that has just switched to the ConnectWise family of products, or those that are beginning to use additional ConnectWise products, managing the logins that you have to use for each tool in the CW suite can become an annoyance. To solve this problem, ConnectWise Single Sign-On(SSO) was added, and when configured correctly, […]

How Do I Set Up MFA: CW Automate Best Practices

Since the release of ConnectWise Automate version 2020.1 in January of 2020, multi-factor authentication (MFA) has been enabled by default for all users not setup to use single sign-on (SSO).  In an increasingly hostile online environment, adding more security measures is never a bad business decision.   The simplest way to utilize MFA within Automate is to ensure that each user has an email […]