Author: Chase Murphy

Chase Murphy is the RMM practice leader at ProVal tech. He started with ProVal in 2016 as the RMM Administration practice at ProVal was launching. Since then, Chase has worked with hundreds of Managed Service Providers to understand their needs and improve their systems with automation and training. Chase also helps develop and manage the ProVal consulting team to ensure we’re delivering best in class service to ProVal’s partners.

Project Setup and Initiation with ConnectWise PSA (Manage)

ConnectWise PSA Project Setup Featured Image

Formerly ConnectWise Manage Effective project management begins with a solid foundation. ConnectWise PSA offers a powerful platform that simplifies project setup and initiation. In this article, we’ll review the setup of a project and how utilizing PSA effectively can help ensure consistent project delivery. Understanding Project Setup and Initiation Project setup and initiation is when […]

ConnectWise RMM vs Automate: Should I be using CW RMM?

Should I be using CW RMM? Are you wondering if ConnectWise RMM is right for your business? This article will cover key business-focused pros and cons related to CW RMM.  This article may help you navigate this decision for such a critical business tool for managed service providers (MSPs). What’s the big difference? ConnectWise currently […]

What to Consider When Migrating RMMs

Over the last few quarters, we have seen a lot of MSP partners switching their RMM tools. This is not a decision to be made lightly, there are a lot of factors involved in a making a switch. To try and simplify this a bit, we’ve generated a list of items that should be considered […]

The Future of ConnectWise

Future of ConnectWise

What is ConnectWise’s new RMM (CW RMM)? ConnectWise RMM is the new monitoring and management tool from ConnectWise. This tool has replaced ConnectWise Command (formerly Continuum) as the modern RMM platform. This product is not necessarily in competition with ConnectWise Automate (CWA), but ConnectWise Automate is the blueprint for automation being built into ConnectWise RMM. […]

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The Future of ConnectWise

Future of ConnectWise

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada