MSP’s, or managed service providers, provide several IT services to different businesses and companies. They become the external IT department for the company that has hired them. For an MSP, having cutting edge engineering expertise and industry knowledge, is essential to market themselves to prospective clients. The Remote Monitoring and Management tool or RMM is probably one of the most essential and productive tools in the MSP toolkit. However, after deploying an RMM to clients, the MSP needs to continually invest time to improve and optimize the RMM. How does an MSP do that?