CONNECT WITH US

AI & Automation

Bring your MSP into the age of AI. Automate the repetitive and put intelligence behind the rest, so your team can focus on what actually grows the business.

CONNECT WITH AN EXPERT

How Much of Your Team’s Day Could Be Automated?

Most MSPs are sitting on more AI and automation potential than they realize:

    • Tools like Rewst, ImmyBot, and n8n purchased with good intentions, but never built out with a real strategy
    • One-off automations that break the moment a tool or API changes
    • No visibility into which clients are actually at risk, or where labor is being drained
    • Documentation that falls behind as fast as it’s written

 

The technology to fix this already exists. Most MSPs just don’t have the bandwidth to build, govern, and maintain it themselves.

CONNECT WITH AN EXPERT
AI and Automation Built From Hundreds of MSP Environments

For over 18 years, ProVal has built and deployed automation and intelligence platforms across hundreds of MSP environments. That experience now powers both the automations that eliminate manual work and the data platform that tells you where to focus next.

 

This isn’t automation for automation’s sake. Every workflow and every insight is built to free up your team for the work that actually grows the business.

CONNECT WITH AN EXPERT

Turn Underused Tools Into Real Automation Engines

Roadmap & Strategy

Prioritizing the highest-impact processes, so effort goes where it actually moves the needle.

  • Automation opportunity mapping across your tools
  • Prioritized backlog aligned to business impact, not guesswork

Architecture & Custom Builds

Scalable workflows and custom packages built for your exact stack.

  • Rewst, ImmyBot, and n8n workflow builds
  • Custom software and task packages for line-of-business apps
  • Scripting & API development beyond any single platform

Governance & Optimization

Ongoing monitoring and tuning, so automations keep working as things change.

  • Ongoing performance monitoring and security tuning
  • Configuration drift detection and quarterly reviews
  • Fewer broken automations when tools or APIs change

AI-Powered Data Enablement You Only Get With ProVal

powered-by-unite

Unified Visibility

See all of your data in one place, across every tool.

  • Unified dashboards across PSA, RMM, backup, and billing
  • One source of truth, no more piecing data together
  • Contract renewals, SLA compliance, and profitability tracked in one place

AI-Powered Intelligence

Know what’s happening, and act, before it costs you.

  • Churn detection from ticket and interaction signals
  • Automation Opportunity Detector: where automation saves the most time
  • Company Scorecard: AI business assessment for M&A due diligence

Strategic Guidance

Less time writing reports, more time using them.

  • Auto-generated vCIO briefs and QBR narratives
  • Sam, the conversational AI assistant, for page-aware answers
  • Judge-graded ticket scoring and coaching insights, without manual QA
Get The Most Out Of Your Tools

Our experts know the leading MSP platforms inside and out, and we help you put them to work the right way.

Case Studies

VIRTUAL ADMIN EXAMPLE

Challenge

A fast-growing MSP struggled with PSA misconfigurations and automation gaps, causing slow ticket resolution and technician burnout.

Results:

After onboarding Virtual Admin, they cut noise by 40%, standardized workflows across three teams, and empowered Tier 1 staff with automation – boosting profitability and client satisfaction.

CONNECT WITH AN EXPERT
The ProVal Difference In The Eyes Of Our Partners
ProVal has been a fantastic vendor to work with since we signed up with them. They have helped make our Automate system run to it’s true capabilities and really unlock the ability to automate tasks. Their support is always responsive, reliable, and knowledgeable.
Tom CookTechnology Coach, Acroment Technologies, LLC
We have been working with ProVal for many years and hands down we would not be able to provide the service to our customers that we do without them. The support they provide us with managing the back office lets us focus on our clients. While they are not perfect (hey are you?) they have always been responsive when there are issues and taken responsibility.
Rob PostonOwner, Avatar Computer Consulting
We have been using ProVal for almost 2 years and without a doubt, we love having them on our side. We have been using them as our RMM Consultant and RMM Admin which has really helped free up our internal resources, ensure our RMM is running efficiently, and patches are approved on time.
George LakiotisCEO, Symmetric IT Group

500+ MSPs (Like You) Trust Our Expertise

FAQ

How is this priced?

AI & Automation is available as a standalone engagement or as an add-on to ProVal Complete, scoped to the specific agents, workflows, or Unite AI features you need.

No. AI & Automation services are available on their own. Existing ProVal Complete partners get a discounted rate.

No. We handle implementation, configuration, and ongoing maintenance of the agents and workflows we deploy.

Most clients see measurable labor savings within the first 60-90 days of an engagement.

ProVal is SOC 2 compliant, and any AI agent or workflow we deploy operates within your existing systems and data governance. We don’t move your data outside your environment to build these solutions.

You stay in control. Agents are built to surface risk and recommendations, things like flagged tickets, sentiment issues, or churn signals, for your team to act on. We scope client-facing automations (like ticket routing) separately and with your sign-off before anything goes live.

It works with what you have. Most engagements start by auditing your existing stack (RMM, PSA, ImmyBot, Rewst, etc.) to find what’s underused or misconfigured before recommending anything new.

That’s what our discovery process is for. We’ll work with you to understand your environment and pain points, then identify the agents or workflows that would make the biggest difference for your team.

Transform Your MSP into a
Market-Changing Force

With ProVal behind you, you can focus on moving forward.
Simply fill out the form below and one of our experts will be contacting you soon.

They truly act as an extension of our team, providing the right consulting support exactly when we need it.

ProVal brings deep, hands-on knowledge of how ConnectWise PSA really works, combined with a thoughtful, consultative approach that sets them apart.

They listen first—both to understand our environment and who we are as an organization—and focus on finding the right solutions rather than pushing products. With strong command of best practices and experience across many MSP environments, they truly act as an extension of our team, providing the right consulting support exactly when we need it.

michael-lafond
Michael LaFond
ConnectWise Program Manager
New Charter Technologies

AI & Automation

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

Chris-Warnick-Headshot
Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

Bryan-Wolff-Headshot
Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

Ben-Prevost-Headshot
Ben Prevost
FarWeb IT
Sherbrooke, Canada