Project Services play a pivotal role in the operations of Managed IT Service Provider (MSP) business, constituting a decent portion of their revenue. These one-time projects offer a mutually beneficial opportunity for both the clients and service providers. Clients can execute essential technology projects without the need to hire full-time staff, while service providers can leverage additional bandwidth for their teams.
The scope of projects within the MSP realm is broad and diverse, ranging from routine tasks like upgrading computers to the latest operating system to more complex endeavors such as deploying a new Customer Relationship Management system or implementing new computers across an entire organization. Project durations vary as well, spanning from a day’s work to several months of meticulous planning and phased rollouts. One of the inherent challenges in project execution is the synchronization of customer readiness with the availability of service providers to initiate and carry out these projects.
ProVal Tech addresses this challenge by offering Managed Services Providers a comprehensive turnkey project implementation services program. The objective is to streamline the project process, minimizing the involvement required from MSP resources. ProVal Tech’s experienced team brings a wealth of expertise and adheres to best practices, ensuring maximum efficiency in project delivery.
Examples of projects that ProVal Tech’s team can assist with include:
1. Migrating the MSP Tool Stack: This involves transitioning Remote Monitoring & Management (RMM) tools, particularly beneficial for those migrating into the ConnectWise or Kaseya platforms.
2. Switching or Changing Backup Solutions: ProVal Tech aids MSPs in seamlessly transitioning between backup solutions, ensuring data integrity and continuity.
3. Deploying New Endpoint Security Solutions: As cyber threats evolve, ProVal Tech helps MSPs stay ahead by implementing robust endpoint security solutions.
4. Migration from On-Prem Exchange Server to Office 365: This complex migration is handled efficiently, ensuring a smooth transition to the cloud-based Office 365 environment.
5. Assistance with End-Client User On-boarding: ProVal Tech facilitates the onboarding and setup of end-client users within Office 365 and Azure, ensuring a user-friendly experience.
ProVal Tech’s project services are executed in a turnkey fashion to minimize the impact on MSP resources. The company’s Network Operations Center (NOC) is equipped to handle projects overnight, expediting the completion process and minimizing downtime or end-user disruption during business hours.
For MSPs looking to enhance their project capabilities and efficiently tackle client project work, partnering with ProVal Tech proves to be a strategic move. By leveraging ProVal Tech’s expertise and dedicated services, MSPs can ensure timely project delivery, meet client expectations, and ultimately elevate their overall service offerings. Don’t keep your clients on a waiting list – contact us and let us handle the intricacies of project execution for your MSP.