“So, what is the best RMM today?” A question that has been circulating within the Managed Service Provider (MSP) arena since the beginning of time and although it seems like there will never be a clear winner, we have decided to share our thoughts as we head into 2024!
After having worked with hundreds of MSPs worldwide, here’s our breakdown of the top 5 best players in the RMM space today:
ConnectWise Automate is still one of the most powerful and customizable RMMs on the market today. Although the learning curve may be steep and the product a bit older, we still feel like this tool has it all.
- Comprehensive Automation: ConnectWise Automate excels in automating routine tasks, saving time and effort.
- Scalability: It’s suitable for businesses of all sizes, from small enterprises to large corporations.
- Third-Party Integrations: Offers seamless integration with various third-party applications and tools.
- Learning Curve: The platform has a steep learning curve, requiring significant time and training to master.
- Usability/interface: While feature-rich, UI/UX can prove to be a bit lacking in this day and age.
NinjaRMM is a RMM that has recently been taking the industry by storm. This tool is just as powerful as it is easy to use, with the added benefit of built-in ticketing, data protection, and IT documentation services.
- Cloud-Based: Being a cloud-based solution, NinjaRMM ensures easy accessibility and scalability.
- User-Friendly: Known for its simple and user-friendly interface.
- Cost-Effective: Often considered a cost-effective solution for small to mid-sized businesses.
- Advanced Features: Lacks some advanced features that larger enterprises might require.
- Integration Options: While it integrates with various applications, the options might be limited compared to some competitors.
3. Kaseya VSA:
Kaseya VSA has always been a solid option and has stood the test of time offering a robust set of features that are powerful enough to handle every scenario your MSP will encounter.
- Comprehensive Feature Set: Kaseya VSA offers an extensive set of features, covering various IT management needs.
- Automation: Strong automation capabilities to streamline tasks and workflows.
- Scalability: Scales well for both small businesses and large enterprises.
- Complexity: Similar to ConnectWise, Kaseya VSA can be complex, requiring time for training and implementation.
- Pricing/Contract terms: Pricing may be on the higher end if you are not locked into a long-term contract.
4. Datto RMM:
Datto RMM is a cloud-based single platform that is known for its ease of use and intuitive interface while still being capable enough to handle the day-to-day.
- User-Friendly Interface: It’s easy to navigate, making it great for teams new to RMM.
- Quality customer support: Datto is well regarded for its responsive service.
- Patch Management: Excellent patch management features to keep systems up to date.
- Limited Automation: Some users report that the automation features could be more advanced.
- Reporting: Advanced reporting features might be lacking compared to some competitors.
ConnectWise RMM is the newest member of the ConnectWise ecosystem, built upon the Asio platform which offers an easy-to-use UI/UX as well as out-of-the-box automation.
- User-Friendly Interface: Easy to understand and ready to use out of the box.
- Automaton: Process-oriented ‘done for you’ automation
- Customization: Currently lacking
- Less access to data and reporting
- Pricing: May run you a tad bit higher than other RMMs mentioned
In the ever-evolving landscape of RMMs, choosing the ‘best’ is ultimately the one that will align seamlessly with your MSP’s specific needs and operational style. Whether you’re prioritizing automation, cost-effectiveness, or scalability, the ideal RMM is the one that empowers your team and enhances your overall efficiency. So, explore, test, and find the perfect fit that not only meets the demands of today but paves the way for your MSP’s success in the future.
For any additional questions or information on the tools that we support please contact us!