Skip to content
ProVal Technologies
407-588-0101
Facebook Twitter Instagram Linkedin Youtube
  • Home
  • Company
    • ProVal’s Journey
    • Approach
    • Culture & Values
    • Our Team
  • NOC SERVICES FOR MSPS
    • ConnectWise
      • ConnectWise Automate
      • ConnectWise RMM
      • ConnectWise Manage PSA
    • Kaseya
      • Kaseya VSA
      • Datto RMM
    • Managed Backups
    • 24×7 Monitoring
  • Careers
  • Resources
    • MSP Blogs
    • Your Tools. Our Experts.
    • MSP Webinars
    • Testimonials
  • Contact Us
  • Client Portal
Menu
  • Home
  • Company
    • ProVal’s Journey
    • Approach
    • Culture & Values
    • Our Team
  • NOC SERVICES FOR MSPS
    • ConnectWise
      • ConnectWise Automate
      • ConnectWise RMM
      • ConnectWise Manage PSA
    • Kaseya
      • Kaseya VSA
      • Datto RMM
    • Managed Backups
    • 24×7 Monitoring
  • Careers
  • Resources
    • MSP Blogs
    • Your Tools. Our Experts.
    • MSP Webinars
    • Testimonials
  • Contact Us
  • Client Portal

Mac Agent Functionality Within ConnectWise Automate

  • March 9, 2023
  • Dylan Schmidt
  • ConnectWise Automate
Mac Agent Functionality within ConnectWise Automate Blog Image

When deploying an RMM tool across your fleet of endpoints, an important thing to keep in mind is what type of agents are supported. For MSPs that manage Macs in addition to Windows machines, you can rest assured that ConnectWise Automate has you covered when deploying agents to both. This blog will cover what the Mac agent can do for you and how to get it deployed.

Mac Agent Deployment

To install the Mac agent, first you need to download the Mac agent installer from the web control center. You can find this by navigating to System >  Installers > Custom Agent, where you can select the location you would like to add the agent and either download the installer or generate a URL that you can use to download the installer. Once you have the installer on the endpoint, run the LTSvc.mpkg and follow the prompts in the Install Remote Agent window. When that is completed, you can verify the agent install by running the following commands in terminal.

sudo launchctl list | grep com.labtechsoftware

launchctl list | grep com.labtechsoftware

If these two commands return the 3 labtech functions LTUpdate, LTSvc, and LTTray, then the agent is working properly.

Mac Agent Functions

The Mac agent enables of many of the same features that are available to Windows agents, with the biggest one being ConnectWise Control integration for remote access. This allows you to remote into the agent from offsite. Additional features include access to the file explorer and console shell without interrupting the end user, reporting on disk info, software installed, and services running. And of course, you will have access to all of the automation available within Automate. You can run software deployment scripts, run dataviews to gather information, and configure monitors to check disk space or the result of an executable.

Want to Learn More?

            If you are interested in learning how to get the most out of ConnectWise Automate, we can help. We post blogs here every month and upload to our YouTube channel weekly. We help MSPs like you navigate through your Automation goals. Reach out and see how we can help you.

Dylan Schmidt

Dylan Schmidt

Dylan Schmidt is a Sr. RMM Admin for ProVal Technologies. In his first year with the company, he gained valuable experience working under Industry experts with many years in the field. He graduated with a bachelor’s degree in computer science from Florida State University and was a member of the Marching Chiefs.
PrevPreviousWhat Should I be Automating in Kaseya VSA 9.5?
NextTop 5 Mistakes MSPs Make in 2023Next

Categories

Labtech
  • Mac Agent Functionality Within ConnectWise Automate
  • ConnectWise RMM vs Automate: Should I be using CW RMM?
  • ConnectWise Automate on Linux – Best Practices
  • ConnectWise Automate Maintenance Mode Explained Best Practice
  • Uninstalling and Offboarding Automate Agents
  • How to Set Up Automate users to use ConnectWise SSO
  • Windows 10 Build Upgrades are Inevitable – Use Kaseya/ConnectWise Automate to Deploy
  • Best Practice Naming of Patching Groups
  • Automate 12 Patch 9 Now Available!
  • 5 Tips for using the Report Center
  • See All Labtech Posts
Business Continuity
  • See All Business Continuity Posts
Proactive Maintenance
  • See All Proactive Maintenance Posts
Kaseya
  • What Should I be Automating in Kaseya VSA 9.5?
  • Security Best Practices for Kaseya VSA
  • Kaseya VSA: Software Management vs. Patch Management
  • Software Management Enhancements
  • Two-Factor Authentication in Kaseya VSA
  • Windows 7 & Windows 10 Multiple Builds End of Life – Upgrade Using Kaseya or ConnectWise Automate
  • Kaseya Network Monitor: Benefits & Features
  • Kaseya Patch 9.5.0.22 and Future Updates
  • Kaseya’s New State-of-the-Art Contemporary User Interface
  • Kaseya Product Release – April ’19
  • See All Kaseya Posts
Datto
  • Creating & Implementing a Disaster Recovery Plan
  • Disaster Recovery – Minimizing Impact of Downtime
  • Updating a Datto Device
  • Datto Agent Communication Errors
  • Datto
  • See All Datto Posts
StorageCraft
  • See All StorageCraft Posts

Get in touch today for MSP NOC Services

Contact Us

ProVal Technologies, Inc

498 Palm Springs Drive, Ste. 130
Altamonte Springs, FL 32701
United States
Phone: 407-588-0101

Facebook Twitter Instagram Linkedin Youtube
SOC 2 Certified Logo
Form CTA

©2023 ProVal Technologies, Inc All Rights Reserved.

Privacy Policy – Disclaimer

Mac Agent Functionality Within ConnectWise Automate

Mac Agent Functionality within ConnectWise Automate Blog Image

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

Chris-Warnick-Headshot
Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

Bryan-Wolff-Headshot
Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

Ben-Prevost-Headshot
Ben Prevost
FarWeb IT
Sherbrooke, Canada