Skip to content
ProVal Technologies
407-588-0101
Facebook Twitter Instagram Linkedin Youtube
  • Home
  • Company
    • ProVal’s Journey
    • Approach
    • Culture & Values
    • Our Team
  • NOC SERVICES FOR MSPS
    • ConnectWise
      • ConnectWise Automate
      • ConnectWise RMM
      • ConnectWise Manage PSA
    • Kaseya
      • Kaseya VSA
      • Datto RMM
    • Managed Backups
    • 24×7 Monitoring
  • Careers
  • Resources
    • MSP Blogs
    • Your Tools. Our Experts.
    • MSP Webinars
    • Testimonials
  • Contact Us
  • Client Portal
Menu
  • Home
  • Company
    • ProVal’s Journey
    • Approach
    • Culture & Values
    • Our Team
  • NOC SERVICES FOR MSPS
    • ConnectWise
      • ConnectWise Automate
      • ConnectWise RMM
      • ConnectWise Manage PSA
    • Kaseya
      • Kaseya VSA
      • Datto RMM
    • Managed Backups
    • 24×7 Monitoring
  • Careers
  • Resources
    • MSP Blogs
    • Your Tools. Our Experts.
    • MSP Webinars
    • Testimonials
  • Contact Us
  • Client Portal

Employee Engagement in a Remote World

  • February 2, 2023
  • Jessica Stewart
  • Business Continuity, Business Intelligence, Business Value
Gaining Employee Retention in Remote World Blog Image

The room is quiet. A mug of coffee sits near a favorite old trinket. A cat curls up on the desk, laying as close as possible to the warm CPU of the laptop. It’s surprising that most of the world now sits at a desk in their home instead of going to work! This change has created a drastic change in the HR landscape, especially in the technology industry as it adapts from daily face-to-face collaboration – to working behind a screen, and how a company can still create a teamwork environment being miles away from one another. While remote work produces a healthier work-life/balance and productivity in your organization, how can you ensure that employees are still engaged in such a solitary work environment? 

Recognition Calendar 

One of the best ways to keep your team engaged in a remote environment is by planning well for the year. One of the most successful tools to implement in your work-from-home environment is a monthly engagement/recognition calendar. The calendar allows for the planning of budgetary recognition items per quarter, selecting engagement activities for each month, and the scheduling of remote meetings for each activity. This has been very successful for our organization, because planning allows enough time and preparation for a successful connection with the team. Some of the items on our calendar that have been most successful are remote team lunch, one Friday off each summer, company swag item giveaway, and remote games where the winner receives a gift card. The calendar creates a recurring space to gather frequently with all team members, and ensures they are consistently recognized for their efforts. 

 Employee Feedback 

It is crucial to obtain employee feedback to improve the organization and move it forward, but meeting with your employees regularly can be more challenging in a remote setting. We suggest scheduling confidential quarterly connects with each employee to allow them to speak honestly about their department. Create a standardized template of questions to ask each employee in the meeting in order to properly correlate the data. It is important for your employees to know that their feedback is not only important, but that action will be taken.  

Bi-annual employee satisfaction surveys should also be conducted and should be anonymous. Make sure to keep the questions standardized each year to allow collection of data and actionable change. Human Resources should review this data and bring their findings to management and encourage a discussion about the success and opportunity found throughout the survey.   

Monthly Meeting  

Our team holds a monthly call in which we discuss the significant updates from each department for that month. Everyone is encouraged to have their camera on during the meeting to make it feel like we are together, and the presentation always has a different theme to make it a little more fun! The meeting allows the departments that don’t normally interact a chance to communicate important information on a single forum. We then have a virtual “happy hour” in which employees can unwind together, update each other about their lives, and talk about anything! Every happy hour is different; sometimes we end up in someone’s backyard looking at an avocado tree in Florida, seeing snow fall in Chicago, or visiting the family chicken coup in Connecticut! This meeting truly allows us to feel like we are together and strengthens the relationships between teams. 

The technology we have today and the employees entering the tech field make the transition into this new age more seamless. But remote work increases the need for interpersonal communication within teams, especially throughout different departments. Taking the time to plan and prepare will achieve success in employee engagement throughout the year. Time to plan for next month! 

 

Jessica Stewart

Jessica Stewart

Jessica Stewart is the HR Manager for ProVal Tech. She created and manages the American HR team by overseeing company compliance, recruitment, and employee relations. She received leadership training at the Walt Disney World Resort and worked with Guests and Cast Members for almost a decade. She has been in the technology industry since 2020, and enjoys learning about cool content her team makes every day.
PrevPreviousHow Has Outsourcing Evolved for MSPs?
NextWhat Should I be Automating in Kaseya VSA 9.5?Next

Categories

Labtech
  • Mac Agent Functionality Within ConnectWise Automate
  • ConnectWise RMM vs Automate: Should I be using CW RMM?
  • ConnectWise Automate on Linux – Best Practices
  • ConnectWise Automate Maintenance Mode Explained Best Practice
  • Uninstalling and Offboarding Automate Agents
  • How to Set Up Automate users to use ConnectWise SSO
  • Windows 10 Build Upgrades are Inevitable – Use Kaseya/ConnectWise Automate to Deploy
  • Best Practice Naming of Patching Groups
  • Automate 12 Patch 9 Now Available!
  • 5 Tips for using the Report Center
  • See All Labtech Posts
Business Continuity
  • See All Business Continuity Posts
Proactive Maintenance
  • See All Proactive Maintenance Posts
Kaseya
  • What Should I be Automating in Kaseya VSA 9.5?
  • Security Best Practices for Kaseya VSA
  • Kaseya VSA: Software Management vs. Patch Management
  • Software Management Enhancements
  • Two-Factor Authentication in Kaseya VSA
  • Windows 7 & Windows 10 Multiple Builds End of Life – Upgrade Using Kaseya or ConnectWise Automate
  • Kaseya Network Monitor: Benefits & Features
  • Kaseya Patch 9.5.0.22 and Future Updates
  • Kaseya’s New State-of-the-Art Contemporary User Interface
  • Kaseya Product Release – April ’19
  • See All Kaseya Posts
Datto
  • Creating & Implementing a Disaster Recovery Plan
  • Disaster Recovery – Minimizing Impact of Downtime
  • Updating a Datto Device
  • Datto Agent Communication Errors
  • Datto
  • See All Datto Posts
StorageCraft
  • See All StorageCraft Posts

Get in touch today for MSP NOC Services

Contact Us

ProVal Technologies, Inc

498 Palm Springs Drive, Ste. 130
Altamonte Springs, FL 32701
United States
Phone: 407-588-0101

Facebook Twitter Instagram Linkedin Youtube
SOC 2 Certified Logo
Form CTA

©2023 ProVal Technologies, Inc All Rights Reserved.

Privacy Policy – Disclaimer

Employee Engagement in a Remote World

Gaining Employee Retention in Remote World Blog Image

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

Chris-Warnick-Headshot
Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

Bryan-Wolff-Headshot
Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

Ben-Prevost-Headshot
Ben Prevost
FarWeb IT
Sherbrooke, Canada