The Future of ConnectWise

Future of ConnectWise

What is ConnectWise’s new RMM (CW RMM)? ConnectWise RMM is the new monitoring and management tool from ConnectWise. This tool has replaced ConnectWise Command (formerly Continuum) as the modern RMM platform. This product is not necessarily in competition with ConnectWise Automate (CWA), but ConnectWise Automate is the blueprint for automation being built into ConnectWise RMM. ConnectWise Automate has been the primary RMM tool available from ConnectWise for many years. ProVal has been evaluating ConnectWise RMM since it was released in November 2021. In this article we will cover some of our initial findings/thoughts while interacting with the tool last quarter.

The original goals of these two products are rather different. ConnectWise Automate (CWA) has always been a leader in allowing major customization to the RMM platform, opening up nearly limitless automation possibilities. On the flip side, ConnectWise Command/Continuum was primarily focused on the “Done for you” style RMM for MSPs. ConnectWise RMM (CW RMM) is positioning itself to bring that same level of customization that Automate provides (when desired) while still offering MSPs an easy out of the box solution.

ConnectWise RMM covers a lot of the same basics that a lot of RMMs have: monitoring, scripting, patching, automation, remote access & management, et cetera. ConnectWise RMM in its current state can be a suitable monitoring and management tool for MSPs not needing a ton of customization. Out of the box, ConnectWise RMM allows for a lot of great functionality without a lot of effort to get it all working. Automate allows for a huge amount of customization and tailoring to the MSPs requirements, but it takes a bit more time to setup properly. ConnectWise has committed to bringing as many of the great features that Automate has today into the ConnectWise RMM product. (Check out the new roadmap!)

Below is a quick overview of ProVal’s initial Pros and Cons.

ConnectWise RMM                                                                 

Pros:

  • Light Weight.                                                         
  • Scalable (Especially for Larger MSPs).     
  • Web based / Faster UI.                                

Cons:

  • Currently not as customizable when compared to CWA.
  • Lacking in some core automation functionality.
  • Still in development, lacking integrations. 

ConnectWise Automate

Pros:

  • Can automate just about everything.
  • Extensive integrations with other tools.
  • Several built in automation tools that anyone can use.

Cons:

  • Complex system to manage, requires product knowledge.              
  • Dense database, that can become bloated causing performance issues.   
  • “Older” product and won’t be receiving a lot of new product features.

Looking For More? Check out our brand new webinar, where we continue the conversation in an in-depth 1-on-1 interview, where our Lead Automate Consultant shares his thoughts

Here at ProVal we focus on automation and the ability to accomplish almost anything within a single RMM tool. Our go to product has always been ConnectWise Automate as we truly believe that we can accomplish almost everything and anything within this great tool! With that being said we see huge potential in ConnectWise as the ConnectWise RMM platform matures and cant wait to dive deeper into the tool in 2022!

Check out our newest blog post for additional information on ConnectWise RMM.

Chase Murphy

Chase Murphy

Chase Murphy is the RMM practice leader at ProVal tech. He started with ProVal in 2016 as the RMM Administration practice at ProVal was launching. Since then, Chase has worked with hundreds of Managed Service Providers to understand their needs and improve their systems with automation and training. Chase also helps develop and manage the ProVal consulting team to ensure we’re delivering best in class service to ProVal’s partners.

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The Future of ConnectWise

Future of ConnectWise

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When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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They work well, fast and on budget

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