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MSP’s – Are you investing in your RMM Tool?

  • August 20, 2020
  • Alec Herman
  • Business Value

MSP’s, or managed service providers, provide several IT services to different businesses and companies. They become the external IT department for the company that has hired them. For an MSP, having cutting edge engineering expertise and industry knowledge, is essential to market themselves to prospective clients. The Remote Monitoring and Management tool or RMM is probably one of the most essential and productive tools in the MSP toolkit. However, after deploying an RMM to clients, the MSP needs to continually invest time to improve and optimize the RMM. How does an MSP do that?

Automation

Investing in the automation capabilities provided through an RMM platform, can dramatically cut down on the time spent remediating recurring issues. As we all know, time is money, manually going into machine after machine remediating issues is inefficient and expensive. By investing in the tool to do this work for you, engineers can focus their time on customer-facing items that can drive revenue.

Standardization

Wouldn’t it be great to have a recurring issue solved the same way, every time? You can! Investing in your RMM tool by utilizing the automation capabilities eliminates manual errors. With best practice monitoring and alerting there will be nothing that slips through the cracks. Add in, auto remediation for recurring issues, and there are few if any “mental errors” that can occur within an organization.

Security

Without knowing the common entry points and locking them down securely, ransomware can infiltrate your system. Time and time again, we enter new prospects RMM instances and find vulnerabilities. It should be the utmost importance to an MSP to know the latest best practices for securely locking down you and your client’s systems and take the appropriate measures to do so. As ransomware attacks become continuously more common, greater emphasis needs to be placed on security within organizations. Invest in resources for your tool to avoid one of the biggest threats for any organization in the technology industry.

Higher Visibility

Data is an important facet of any MSP. When you invest in your RMM, you can pull just about any information out of your RMM tool. Want to know how many agents have not checked in the 60 days? No problem! Do you need to know who has not upgraded to Windows 10? Done! Being able to find data quickly and efficiently saves a lot of time and allows you to make more informed decisions.

Ultimately, it is important to invest in your RMM. Whether you outsource or hire inhouse resources, the benefits you receive far outweigh the cost associated with the optimization of this tool.

Alec Herman

Alec Herman

Alec Herman began his career in the technology industry with ProVal Technologies in 2019 as an account executive. Alec now manages the business development department for ProVal Technologies and is passionate about helping managed service providers create efficiencies through automation, lower costs, and minimize mistakes.
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ProVal Technologies, Inc

498 Palm Springs Drive, Ste. 130
Altamonte Springs, FL 32701
United States
Phone: 407-588-0101

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MSP’s – Are you investing in your RMM Tool?

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I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada