As an MSP, you work to always be there for your clients and any difficulties that they run into. This task isn’t always as simple as it seems. You are the one that your clients are outsourcing to, and it probably doesn’t cross your mind to outsource even further. Of course, one might initially be skeptical to outsource as an MSP as that’s what drives your business, but there are many benefits that hide under the surface of MSPs outsourcing their NOC Services.
Whether it’s something you have planned for or not, it is a good idea to be aware of the benefits that come from outsourcing the management of your tools, including freeing up time for your engineers, augmenting your staff, access to a team of certified experts, as well as 24x7 support.
1. Free up Time
As an MSP, your engineers are spending valuable time on backend activities. By outsourcing the management of your tools, your employees will then have the time to focus on the important client-facing activities and grow your business. Not only can they begin to focus on client-facing activities, but there may be other projects that have much higher priority. Give yourselves the peace of mind by allowing a full team of experts to handle backend support and issues giving you the bandwidth needed to continuously be successful as a business.
2. Engineer Augmentation
Hiring in the MSP industry can be an extremely strenuous task, it’s a known fact. When you are able to hire an engineer with the skills and abilities that you need, what happens when they decide to leave for a different opportunity? Unfortunately, they take all of their knowledge and skills with them. By outsourcing to a “Master MSP’, you don’t have to worry about being left in the dust, an engineer calling off sick, or taking a vacation. You will always have a full team at your back, again, giving you that peace of mind and not causing you to worry about finding that next brilliant new hire. Not only that, but the amount of time it takes to train a new employee is valuable. By taking the proactive step of outsourcing, you already have a full team of certified experts as an extension of your MSP team ready to get to work.
3. Tool Expertise
MPS tools are continuously becoming more powerful and complex and can have a steep learning curve. Having a team at your fingertips that is already completely dedicated and certified on your tools will help save you both time and money. These experts can leverage your NOC to help make sure you are utilizing your tools to their full potential and realizing the true value. Not only does a company like ProVal take over the management of your tools, but they will help to train you along the way, providing ConnectWise Automate or Kaseya consulting to ensure you are increasing your knowledge base as well.
4. Access to 24x7 Support
24x7 support is becoming more apparent and necessary in the industry today. Having on-call techs can reduce employee satisfaction, especially when alerts that come through end up being false positives. Having a team that can triage and remediate critical events on a 24x7 basis gives you the worry-free mentality for you and your end-clients, and helps you improve service delivery while also not having to increase headcount or costs.
5. W-2 Ratio
Unemployment in the “technology” sector is under 1%, making it more difficult than ever to find the right candidate to fill your empty positions. Through outsourcing, this is one less worry for you to have on your plate. Stray away from the stress of hiring in the industry today by evaluating the various outsourcing options out there for MSPs. Along with this, you will end up lowering your W2 through subcontracting, ultimately providing less fixed costs, and a lower salary bill for the year.
ProVal Tech is one of the leading outsourcing providers for MSPs. If you would like to hear more about the benefits of outsourcing, or what ProVal can do for you, contact us today!