Kaseya Product Release – April ’19

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During the most recent Kaseya product release webinar, multiple announcements were made regarding the new interface, upcoming functionality, new product additions to the portfolio, and much more. Below are 4 key items discussed during the Webinar:

  • New Kaseya User Interface/Experience: UI Modernization, Simplified GUI, Improved Usability and Enhanced Consistency.
  • Scalability, Security, and Performance – API Improvements
  • Advance Network monitoring (Traverse in VSA)
  • NextGen Software Management.

A few other new improvements include:

  • IT glue integration: Available to launch from VSA, quick view and from live connect.
  • New and improved blackout window under software management with the flexibility to now select specific days and start/stop time.

Future improvements and enhancements planned to launch include:

  • An entire new VSA which will be more like live connect GUI with new and simplified icons. New Device page which will have a new homepage with a consolidated view for all managed and non-managed assets.
  • One Click session – New session type to be added in the live connect. It will give direct login access to the technician taking remote of the machine. A temporary user will be created which will be removed once the session is disconnected. Further access can be restricted to certain users or technicians to utilize this feature.
  • End-user portal ticketing re-designed: Direct portal integration, activity, and an enhanced ticketing UI.
  • Windows as a Service (WAAS) for Windows 10 machines: Help in improving and controlling patch management for Windows 10 machines.

Several other improvements will be coming in the NextGen Software Management module, and we will continue to publish those out for you. Please continue to follow our blog for more information and contact us with any questions!

ProVal Technologies, Inc

ProVal Technologies, Inc

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Kaseya Product Release – April ’19

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I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada