Takeaways from IT Nation 2018

2018 ProVal Tech Team Members

The ProVal Tech team had the opportunity to get together a few days in advance of IT Nation in Orlando. For a team that works mostly remote, apart from our office in India, this presents a great opportunity for folks to bond. ConnectWise, as always, put up a great show and played wonderful hosts to over 3700 people coming in from every part of the world. As a partner solutions exhibitor/vendor, I know we spent tons of hours prepping up; one can only imagine what kind of planning and efforts go into hosting an event of this scale.

Here are some key takeaways that we had from 2018’s IT Nation:

  1. Connect Everything: That was the theme of this year’s IT Nation. Come to think of it, that is where everything in our industry is headed. I have yet to have a conversation with an MSP or vendor that doesn’t include the words “does this integrate with that?”. Companies want their applications talking with others, so people are empowered with seamless flow of information. That is what will ultimately empower people to make business decisions and make for more efficient work.
  2. IT Nation Events: As ConnectWise continues to build their programs out for the IT and MSP community, they’ve rebranded all of the community engagements as “IT Nation” events. Automation Nation is now “IT Nation Explore” and will be focused on the ConnectWise product suite; IT Nation is now “IT Nation Connect” and will focus on the business and industry; HTG Peer Groups is now “IT Nation Evolve”, and the ConnectWise User Groups are now “IT Nation Share”.
  3. New Solutions Vendors: The IT Nation Solutions pavilion had what ConnectWise called “startup alley”. This was upcoming solutions vendors creating and innovating in the MSP world. It was great to see several of these cool products which included analytics, AI, documentation, and automation. The MSP vendor space has historically had a pretty stable and constant vendor-base, and it is refreshing to see new entrants and young companies come into the space.

ProVal Tech continues to be an active member of the vendor community at ConnectWise, and looks forward to connecting with its partners and other MSP’s during the 2019 event

ProVal Technologies, Inc

ProVal Technologies, Inc

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Takeaways from IT Nation 2018

2018 ProVal Tech Team Members

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada