The Ignite Manager in Automate 12 provides includes a full monitoring set for each type of critical server that needs to be monitored. The included monitoring sets are:
- Core Services
- Network Ports
The Ignite Manager can be customized based on the individual MSP's needs. The below 5 tips provide insight on how to quickly configure the Ignite Manager to provide useful monitoring.
Service Plan Option
The Ignite Manager provides the options to link categories of monitoring to your service plans. Enabling this option will only apply monitoring to machines that are under a service plan. To access this, click Configuration and click a monitoring Category. From here, you'll see the Service Plan Option section and can check the Use MSP Contracts checkbox.
The Ignite Manager provides many subcategories within each category of monitoring. At times, certain subcategories of monitoring may not be applicable to an MSP's environment based on the servers present. If this is the case, these subcategories can be hidden from the Ignite Manager and the monitoring disabled. To do so, click Configuration and click a monitoring Category. From here, you'll see the Select Types section and can proceed with unchecking the subcategories that are not necessary.
The Ignite Manager provides an Alert Level option within each section to quickly apply monitoring based on predetermined configurations. To access this, click Configuration and then choose an alerting subsection. Click the Set Alert Level button to open a popup window with the following levels:
Selecting an alert level will adjust the alert templates applied and enabled monitors.
Monitoring and Data Collection
In order for a monitor to run and collect data, it must be both enabled to do both. Looking under the Settings column, you should ensure each monitor has both the blue checkmark and purple arrows. If this is not the case. you need to highlight the monitor(s) and click Monitoring > Enable and Data Collection > Enable.
Custom Alert Templates
If the Alert Levels don't provide a sufficient level of monitoring, you can set the alert template manually for individual monitors. To do so, highlight the monitor(s) you'd like to adjust and click Monitoring > Edit Alert Templates and choose the appropriate alert template.
Note: You can choose Default - Do Nothing to continue to run the monitor without generating any alerts. This will allow data to be collected as long as the monitor is enabled.