8 Tips for using Automate 12

Labtech Green Robot

Automate 12 is now available and with it comes a fully redesigned Control Center. While many changes have been made, we’ve summarized the top eight below.

New Drop-down:

The new drop-down allows you to quickly create a from within anywhere in the Control Center.

Favorites

The menu bar now has a “favorites” section which consists of items marked as “favorite” within the Control Center. You can favorite both individual items and sections.

Reload System Cache

The option to run a reload system cache has moved. It’s now under your user drop-down.

User Preferences

Under your user drop-down, “Preferences” is now available as on option. Here you can change whether to show Object IDs, open the command console on open, adjust the theme, and to have the computer management window open in separate windows.

Quick Actions

Within a client, quick actions are available across the top. You can quickly and easily run scripts, commands, reports, or take remote control of a machine selected below. Select multiple machines to run it against multiple machines.

Search

The Control Center now has three different search boxes:

  1. Agent ID Search: Allows you to search by Agent ID only.
  2. Tree Search: Searches the current navigation tree only. Only what is within the tree is searchable.
  3. Window Search: Searches the current window only, based on what is selected in the navigation tree. All fields are searchable within the window.

Report Center

Reporting is now handled through the Report Center plugin. With the update the Automate 12, the Executive Summary report becomes available.

SQL Spy

The option to enable SQL Spy in Automate 12 has moved to within the dashboard. To enable it, navigate to System > Configuration > Dashboard > and check the Display SQL queries for development and debugging box.

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8 Tips for using Automate 12

Labtech Green Robot

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada