Requirements to Upgrade to Automate 12

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ConnectWise has started the rollout of Automate 12 as of December 4th. The upgrade will initially be released to on-premise customers in an A-Z rollout. The rollout to hosted customers will begin in January. All clients will have access to the upgrade by February 1st, when it’s released for general availability.

Requirements to Upgrade:

  • SSL – SSL must be enabled with a certificate in order to upgrade to Automate 12.
  • Patch Manager – The new Patch Manager released with Automate 11 must be upgraded to if not already done so. If the new Patch Manager is not active, the upgrade will not complete.
  • Solution Center – All core plugins must be updated in order for the upgrade to complete.

Note: ConnectWise will be releasing Patch 19 for Automate 11. This is the last patch for Automate 11. If this patch is installed, you will need to wait until Automate 12 Patch 1 in order to upgrade. The initial release of Automate 12 cannot be installed over Automate 11 Patch 19.

Once upgraded to Automate 12, there are many visual changes that have been made to the Control Center. Further, the older reports have been retired and the Report Center is now the default reporting tool. ConnectWise has created a “legacy items” option within the dashboard for the removed functionality. To access this, navigate to Dashboard > Config > Control Center and check the “Legacy Items” checkbox. A restart of the Control Center is required to view this functionality. For more information on Automate 12, ConnectWise has a release notes page which includes a walk through video.

ProVal Technologies, Inc

ProVal Technologies, Inc

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Requirements to Upgrade to Automate 12

Labtech Green Robot

I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Chris Warnick
Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada