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Using the Active Directory Plugin in ConnectWise Automate

  • March 17, 2017
  • Alec Herman
  • ConnectWise Automate

ConnectWise Automate (formerly LabTech) provides many plugins via the Solution Center to enhance the functionality of the product. The Active Directory plugin consist of two parts, the Active Directory Plugin and the Active Directory Remote plugin. Both are required for the plugin to function. Downloading the plugin from the Solution Center will install both. The plugin provides two main features which are syncing Active Directory users from client sites to Automate contacts and performing basic domain tasks via Automate like password resets.

Syncing Active Directory users to Automate Contacts

To access the Active Directory Domains, from the Control Center click View > Active Directory Domains.

This window will list the discovered domains within your Automate environment. On each line under the Credentials column, you will need to set the Domain Admin credentials to use. These need to be configured on each client by double-clicking on the in the navigation tree and navigating to the passwords tab. Double-clicking on a line in the Active Directory Domains window will open the Active Directory Contact Sync Window. From here you can set the users to sync in Automate. Syncing users will create them as contacts under their company. You can utilize the Distinguished Name Filter and Group Conditions to filter out what users show in the list below. Checking Auto-sync users to contacts and Create new contacts will then sync over the contacts below as new ones are created.

Managing Active Directory through Automate

To access the Active Directory Browser, from the Control Center click View > Active Directory Browser.

Choosing a domain from the left-hand side drop down and expanding it will populate the right-hand side of the window. You will be able to see the standard navigation tree as you would from within Active Directory, viewing computers and users. You can also manage groups. Double-clicking on a user will open a user properties window allowing you to update the user’s information, reset the password, change group membership, or disable the account.

Utilizing the Active Directory plugin in your Automate environment can reduce time spent managing users within a domain. Users will sync over to Automate as contacts ensuring you always have an up-to-date list of users that can further sync with ConnectWise. Documentation is available for this plugin on the Automate website:

Alec Herman

Alec Herman

Alec Herman began his career in the technology industry with ProVal Technologies in 2019 as an account executive. Alec now manages the business development department for ProVal Technologies and is passionate about helping managed service providers create efficiencies through automation, lower costs, and minimize mistakes.
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Using the Active Directory Plugin in ConnectWise Automate

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I truly view ProVal as a partner and extension of my team, not as one of my vendors

When our NOC Manager left last fall we wanted to replace the position with an outsourced NOC to reduce headcount, and bring in an expert to both Labtech and our backup solutions. Bringing in ProVal Technologies was one of the best decisions we made last year and has paid for itself.During our first few monthly recurring Labtech admin meetings the ProVal team discovered incorrect settings and policies that were not applying correctly in our Labtech server. Things that we thought were automated and working were not. For example, there were multiple scripts and policies running but set to do nothing such as disk cleanup scripts. Cisco Umbrella was not configured correctly. Server alerting was not set right and the list went on.The backup team sends daily and weekly reports and updates that reduce my technicians time that we used to spend on backup or antivirus tickets that took forever and were tedious.ProVal also brings in great insights to our business and really cares about our success. They will frequently mention to me in meetings what new scripts they can import to make us more efficient or will schedule upgrades to our backups, Labtech, etc so I don’t have to worry. I truly view ProVal as a partner and extension of my team not as one of my vendors.

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Vision Computer Solutions
Northville, MI

They will quickly become an extension of your team and your ROI will reflect the results

We have been a long time user of Labtech and had tried for many years to manage the product internally with no real success at the level we needed to make our solutions more efficient for our customers. Once we hired Vikram and his team at ProVal, it solved all our pain points with the product and we really felt like we were leveraging the tool as it was designed. If this sounds like you and it’s keeping you up at night, then you need these guys. They will quickly become an extension of your team and your ROI will reflect the results.

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Bryan Wolff
CEO, Wolff Logics LT Managed & Admin Services
Cedar Park, Texas

They work well, fast and on budget

We met Vikram from ProVal Tech at Gary Pica’s Shnizzfest a year ago. Vikram explained the advantage of having trained, certified personnel take care of our recent Automate implementation. Even though we had taken an implementation package from ConnectWise to start up the program, we felt many custom configurations we needed for our business were lacking. We hired ProVal Tech after Automate was installed to help us with this task. From sales to technicians everyone was professional and knowledgeable. Onboarding was simple, and well documented. Tools on the web were supplied while we did the work, and they allowed us to track what was done, and see the improvements in the environment. It was easy to reach any of the team members, for any concern or question – all answered with courtesy and smile. Once the work was finished, we were given some training and explanations, add to that documentation, about the work and the scripts and features added to the program. We have been happily working with Automate since then. We can only recommend this efficient team of people for any work into Automate: they work well, fast and on budget.

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Ben Prevost
FarWeb IT
Sherbrooke, Canada