Desktop & Server Management
ProVal practices a pro-active approach to maintain the overall health of each PC and server in your company. Our support plans ensure that servers and PC’s are functioning properly, protected, and secure against technology threats and disasters.
Our certified engineers can also help maintain, manage, upgrade or migrate your critical business applications like Active Directory, Exchange Server, Sharepoint Server, Small Business Server (SBS), DHCP and DNS, File Server, Anti-Virus Server, WSUS Server, Backup Execution and Management, Database Management, and Linux Server Management.
Our certified engineers can also help maintain, manage, upgrade or migrate your critical business applications like Active Directory, Exchange Server, Sharepoint Server, Small Business Server (SBS), DHCP and DNS, File Server, Anti-Virus Server, WSUS Server, Backup Execution and Management, Database Management, and Linux Server Management.
Below is a matrix of our desktop and server management plans:
| Services | |
|---|---|
| CPU, Memory, Disk, Resource Monitoring |  |
| Asset Inventory (Software and Hardware) | |
| Microsoft / 3rd Party Application Monitoring* | |
| Network Device Monitoring | |
| E-Mail Based Instant Alerting | |
| Monthly Standard Reports | |
| Anti-Virus Management | |
| Disk Defragmentation | |
| Temporary File Cleanup | |
| Security Patch Management | |
| Windows Security Administration** | |
| Windows Event Log Monitoring | |
| User Account Administration | |
| Scheduled Server Reboots | |
| Customer Service Portal (Trouble Tickets) | |
| Software License Management | |
| File Server Management | |
| Active Directory Management | |
| Anti-Virus / WSUS / ISA Server Management | |
| Exchange / Sharepoint / SBS Administration | |
| Database Management (SQL, Oracle, mySQL) | |
| Backup Execution and Monitoring | |
| Linux Server Management | |
| Server Documentation | |
| Dedicated Technical Account Manager | |
| Detailed Infrastructure Monthly Reports | |
| 24x7x365 Support | |
Notes:
- * 3rd Party Application Monitoring rules are subject to integration with software vendor. We currently integrate with over 300 widely used vendor applications.
- ** Windows Security Administration ensures compliance with Microsoft Baseline Security Analyzer (MBSA).
"Gartner estimates that the hourly cost of network downtime costs is about $42,000: even brief downtime can result in lost revenues, unhappy customers and loss of productivity."
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