Offshore MSP Partner

About the Client

A mid-size managed services provider (MSP) in Mid-West United States having a customer base focused in the region. The company is a Microsoft Certified Gold and Cisco Premier Partner, working with financial institutions, retail organizations, and healthcare companies.

The Infrastructure

The MSP owns and maintains a state of the art data center, hosting various client applications as well as manages IT Infrastructure on client premises.

The Challenge

The MSP had a diverse client base, having a broad range of vendor platforms in place. With the high cost of permanent, qualified engineers, they were having a hard time catering to the requirements of all clients. Additionally, a lot of the SLA's with clients were around remote monitoring, which weren't cost-effective with US-based engineering staff.

The Solution

Ability to serve their clients 24x7 leveraging the time-zone difference
Create an offsite NOC which would monitor client infrastructure in a more cost-effective manner
Instant access to resources across various platforms "on-demand".

Win-Win Proposition

The partnership created great opportunities for the MSP to sell their services 24x7.
The MSP got access to a wide array of technical engineers at very cost-effective rates.
The MSP was able to focus their energies on sales, marketing, and consulting type engagements with their clients, while ProVal took over majority of the SLA commitments to the MSP clients.
All services provided by ProVal were seamless to the client, as if being provided by the local MSP

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