The Solution

The customer approached ProVal with the problem, and we suggested them to use our 24x7x365 NOC services. ProVal uses a leading network management tool which is deployed at customer sites, and sends real-time server information to our NOC in India. This way we are able to centrally monitor all client sites through a single console. Our NOC team is checking for alerts in real-time, and escalating them to client contacts or resolving them as per the SLA. For this particular clients, we created service tickets for each incidence, and alerted L2 engineers about the situation. An escalation policy was followed to deal with alerts of different severity.

Win-Win Proposition

• The partnership allowed the client to monitor their operations 24x7x365.
• It freed up time for the client to focus on their business and improving their website technology.
• Time to resolve issues came down significantly, since our NOC team was monitoring the network in real-time.