Managed Services Back Office

ProVal Technologies is a pure-play Managed Services Provider (MSP) to global businesses and IT Service Providers. Our understanding/expertise of “Managed IT Services”, coupled with a cost-effective and talent rich India NOC location offers great “partner-value” to global MSP’s & VAR’s as a managed services back office operation.

We work much like an extension of the MSP team, using your delivery platforms and processes. Our NOC Engineers have experience with a variety of MSP tools like LogMeIn, Kaseya, Level Platforms, Adventnet, Zenith, Labtech, Connectwise and Autotask to name a few. We do not charge by the device, rather on time blocks of work performed. ProVal’s engineers are recruited with strict standards, possess the right training and industry certifications, and are equipped with the tools to effectively perform their job function.

Take advantage of our capabilities to improve efficiency, productivity, and profitability of your managed services business, while providing uninterrupted support to your customers in a cost-effective manner.

ProVal’s Managed Services Back-Office can help with the following: Monitoring of backup jobs Server Restarts Event ID Correlation Dedicated L1/L2 Engineers Patch Installs and Reports Validate monitoring accuracy Network Documentation File Cleanup & Defragmentation Monitoring Alerts on RMM/PSA On-Boarding of new customers Configuration of Monitoring Templates Anti-Virus Updates and Reports SNMP OID’s and MIB data research Initial alert validation/investigation Contact vendors for phone support Opening/Assigning Trouble Tickets Project Work (Migrations, Installs etc) Escalate issues via phone to partner