ConnectWise Automate (formerly LabTech) provides the ability to link your Automate server to your internal Active Directory for managing Automate users (Technicians) accounts. Using this functionality can simplify account management while ensuring passwords are changed according to company policy. There are a couple requirements for this to work properly. First, the Automate Server must be part of the domain you are trying to join it to. Second, you must be logged into the Automate Server with a Domain Administrator account. If you meet these two requirements, log into the Control Center from the Automate Server and navigate to Dashboard > Config > VNC / Ticket Priority.