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Reviewing Effective Policy in LabTech 11

Reviewing Effective Policy in LabTech 11

With LabTech 11, LabTech has changed how the Effective Policy is displayed. As a refresher, to review the effective policy of an agent, right-click on the gear icon from within the computer management window and choose Effective Policy.

This will take you to the Effective Policy page of the Computer Management window.

5 Tips to boost your RMM Software

5 Tips to boost your RMM Software

Running a managed services business takes time in servicing your clients, but that is the portion that they see and it tangible. What about all the behind the scenes work that needs to get done on a routine managed services contract?

One of the main tools in the MSP toolkit is their remote management and monitoring or RMM software.

New Patches Available for LabTech 10.5 (Patch 9) and 11 (Patch 5)

New Patches Available for LabTech 10.5 (Patch 9) and 11 (Patch 5)

LabTech has released new patches for both LabTech 10.5 and LabTech 11. LabTech 10.5 is now on patch 9, changing the LabTech Server version to 10.5.9 and moving the control center up to version 105.284. Top issues fixed in patch 9 include the following:

#7906954: Modifying a monitor's name was causing an extra space to be added to the Value or Name of Service field, causing the monitor to fail automatically.

LabTech Offline Server Monitor

LabTech Offline Server Monitor

The LabTech Server Offline monitor is one of the most important monitors in LabTech. It allows your technicians to receive an alert when a client’s server goes offline. It is also a very complex monitor and takes some review to understand how it works and properly configure it. To start, you should make sure you have the most up-to-date version of the monitor by opening the Solution Center from the LabTech Server and checking for an available update.

New Patches Available for LabTech 10.5 (Patch 8) and 11 (Patch 3)

New Patches Available for LabTech 10.5 (Patch 8) and 11 (Patch 3)

LabTech has released new patches for both LabTech 10.5 and LabTech 11. LabTech 10.5 is now on patch 8, changing the LabTech Server version to 10.5.8 and moving the control center up to version 105.281. Top issues fixed in patch 8 include the following:

#5580942: Patch Manager - Patch Manager was accessible from the Main menu even without the Manage Groups permission set.