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Active Directory Integration (SSO) for ConnectWise Automate

Active Directory Integration (SSO) for ConnectWise Automate

ConnectWise Automate (formerly LabTech) provides the ability to link your Automate server to your internal Active Directory for managing Automate users (Technicians) accounts. Using this functionality can simplify account management while ensuring passwords are changed according to company policy. There are a couple requirements for this to work properly. First, the Automate Server must be part of the domain you are trying to join it to. Second, you must be logged into the Automate Server with a Domain Administrator account. If you meet these two requirements, log into the Control Center from the Automate Server and navigate to Dashboard > Config > VNC / Ticket Priority.

Riding the MSP Wave – 7 Focal Points to Consider in a Growing Sea of MSPs

Riding the MSP Wave – 7 Focal Points to Consider in a Growing Sea of MSPs

The MSP market is growing at a rapid pace.  Staying on top of such a competitive market can be difficult.  With things like updates and upgrades to keep up with on a consistent basis, a frequently overwhelming number of tickets to sort through, and the constant quest for a smooth, stable and growing operation, juggling the moving parts of an MSP operation isn’t easy.

New Patches Available for LabTech 10.5 (Patch 13) and 11 (Patch 9)

New Patches Available for LabTech 10.5 (Patch 13) and 11 (Patch 9)

LabTech has started out the new year with new patches for both LabTech 10.5 and LabTech 11. LabTech 10.5 has progressed to patch 13, changing the LabTech Server version to 10.5.13 and moving the control center up to version 10.5.294. As LabTech 10.5 reaches maturity, only a few issues have been fixed in this release which have been taken from the LabTech Patch release notes:
Contact Creation: Corrected an issue that was preventing new contacts from being created when another Contact window was already open.